Refund & Cancellation Policy

1. Current position

LOUGHPOINT LTD is registered in Northern Ireland, company number NI744495, at Forsyth House, Cromac Square, Belfast, Northern Ireland, BT2 8LA. It is not currently VAT registered. Customer online payments and automatic paid subscriptions are not enabled in the current application. Stripe sandbox activity from our own test accounts is testing and does not create a customer charge.

Free access codes do not require a card or start paid renewal. You can stop using free access at any time. There is no payment to refund for free access. Contact legal@loughpoint.com to request closure of account access; closure is separate from a privacy deletion request.

2. If you enter a paid agreement

Any paid service must have a confirmed order explaining the total price, service period, billing frequency, renewal and cancellation terms before you commit. Publishing prices does not itself create a paid subscription. This policy does not enable billing or change a separately agreed price.

LoughPoint is for businesses only. Commercial cancellation and refund arrangements are those expressly agreed in the order, subject to applicable law. Nothing in this policy excludes or limits any right or liability that cannot lawfully be excluded or limited.

3. How to cancel

Send a clear cancellation statement to refunds@loughpoint.com or by post to our registered office. Include your name, account email and order reference/date if there is one. No particular form is required.

For any separately agreed renewal arrangement, request non-renewal using the method and timing in your order or contact us for help. Do not assume that signing out or closing account access cancels a payment arrangement. The current website has no customer self-service paid-subscription cancellation portal.

4. Refunds and problems with the service

Where a refund is due, we will make it without undue delay, using the original payment method unless you expressly agree otherwise, without a refund fee.

Remedies for a service that does not meet what was agreed or what the law requires are preserved, including any that cannot lawfully be excluded. No provision imposes a blanket no-refunds rule.

For a routine refund request, email refunds@loughpoint.com with your account email and order reference/date, if available, so we can help. You do not need to make a complaint to request a refund. You are welcome to return to LoughPoint whenever it suits you. If you wish to make a formal complaint, contact complaints@loughpoint.com with a description and the resolution you seek. Do not email payment-card details or passwords. Your right to seek advice, complain to a regulator or use the courts is unaffected.